CUSTOMER SERVICE EXCELLENCE:

Hopefully, you the Merchant or Service Provider are passionate about retaining your customers. The best advertising in the world will not retain a customer if they have had bad or indifferent service. It is a well known fact that 96% of unsatisfied customers do not complain — they just leave and never return. Of the 4% that do complain — 75% will return if they simply receive a response and 99% will return if their complaint has been addressed and resolved. In addition, as you are well aware, any compliment that applauds you, is your finest advertising.

This secure site allows you to view at all times, positive and negative comments received from your customers and any subsequent comments or feedback from them. In order to answer them, you need to become a corporate member who answers. Whenever we receive a comment in your name, and if you are registered with us, we will inform you by electronic mail to your designated email address and provide a link to the comment, in order that you can answer the comment both on this site directly and to the customer directly. Besides the customer's user name, you will also be given access to the customer's name and all contact details in order that you can also deal directly with them. To this end we require you to answer on this site and contact your customer within 12 hours and to update the site with further information.

Other Benefits:

a)  You will know what your customers outside think about your business;
b)  You will quickly know about any customer problem in your business;
c)  Your customer retention will increase;
d)  Your staff discipline and work ethics should improve;
e)  You will have piece of mind knowing that your customer is not left out in the cold with unresolved problems.

Fees payable by Corporate members who answer:

1.  Annual registration and setup fee - $ 99 + gst per annum;
2.  The first 3 comments do not attract an answering fee;
3.  Thereafter, a Customer answering fee pertaining to this site will apply - an annual fee will be determined and based on the number of comments placed on this site under your name by your customers. In this respect, a quotation will be issued to you on request.

TellOscar.com reserves the right to:

a)  Alter any/all fees from time to time;
b)  Refuse registration or membership, or to cancel this, for any reason whatsoever;
c)  Not tolerate and delete any comment placed on the site by (and as a customer) the management or staff of any corporate member who answers on this site

To receive an estimate of annual fees from us, kindly complete the Corporate Membership Application linked hereunder, check the acknowledgement box and submit online to us by clicking the REGISTER box.